Refund policy
This policy explains how refunds work for paid purchases of OBD2 Log Viewer & Diagnostic.
Last updated: October 2026
1. Scope
This Refund Policy applies to paid purchases of OBD2 Log Viewer & Diagnostic licences processed through our payment partner. It does not change the separate 14-day Free trial described on Pricing.
2. 30-day money-back
Unless a longer period is required by mandatory consumer law, you may request a refund within 30 days of the payment date for a paid purchase.
3. How to request a refund
Email support@obd2lab.com, call +36 30 261 5378, or contact Paddle buyer support for orders processed by Paddle. Include your order email and, if available, the Paddle order or receipt reference.
4. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payments and handles returns for purchases processed through Paddle.
5. Subscriptions
Cancelling a subscription stops future renewals. Access usually continues until the end of the current paid period. A refund request within the 30-day window is separate from cancellation.
6. Free trial
The 14-day Free trial lets you evaluate the product before paying. Trial use is separate from the 30-day refund window that starts on the payment date of a paid purchase.
7. Operator and contact
Operator: Jordanics Ferenc, sole trader, Hunyadvár utca 95., 1165 Budapest, Hungary. Support: support@obd2lab.com · +36 30 261 5378.
See also Terms of use. Mandatory consumer rights remain unaffected.